Duplicated Agent’s ID (GUID)

The Agent in uplook system is identified based on a unique GUID code (Globally Unique Identifier). As the agent is installed, a new GUID is created for a certain key in the registry. As a disc image with already installed Agent is cloned, it will respond to the server properly, but is assigned to already existing computer (only the DNS undergoes a change). This causes an incorrect assignation of software and hardware scan results. 

Solution:

Warning

Incorrect Register editor usage may cause serious problems which would result in a need to reinstall your system. We cannot guarantee that solving problems caused by inappropriate usage of Register editor will be possible. Use Register Editor on your own responsibility.

The procedures presented below enable you to delete a registry entry that contains data concerning the last location of the Agent’s installation package (LastUsedSource). Perform this operation on every computer that appeared to have a problem with installing uplook agent. These operations demand especial care – perform them with caution. 

  1. Stop uplook services.
  2. Run Registry Editor (Regedit.exe).
  3. Find the key below:
    Windows 32bit: HKEY_LOCAL_MACHINE\SOFTWARE\A plus C Systems\uplook3\Agent
    Windows 64bit: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\A plus C Systems\uplook3\Agent
  4. With Registry menu export a chosen registry key to create its backup. Store the reg file in a safe location in case you would need to import it in the future.
  5. in the Agent’s registry key, delete UID parameter. Do not delete the whole Agent key.
  6. Close Registry Editor

    Warning

    It is possible that duplicated Agent key will be deleted by using (.bat)script.  Patrz: Automatyczne usunięcie powielonych GUIDów agenta

  7. Run uplook agent .
  8. Launch Master Console.
  9. Go to Computers tab.
  10. In the inventory tree, find the computer which OS’s image was reconstructed from the hard drive.
  11. Right-click on the computer and from the displayed menu choose Agent > Remote agent uninstallation 
  12. After this, from the Computers tab choose Agents management option. Find an appropriate detached agent and right-click it to display a menu. There, choose Delete option. 
  13. After a minute in the Unauthorized agents catalogue there will appear a record about a currently updated agent. Right click on it to display a menu and choose Attach to a computer option. A new window will be displayed, containing how would you like to specify the computer an Agent would be attached to. 


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