If after installing the agent the system service refuse to work properly – meaning is automatically stopped by the system – it is necessary to check event logs. By doing this, you can identify the cause of such incident.
If Application event logs contain a record concerning uplook agent:
Activation context generation failed for "C:\Program Files (x86)\A plus C Systems\uplook\Agent\Uplook.Agent.Service.exe".Error in manifest or policy file "C:\Program Files (x86)\A plus C Systems\uplook\Agent\Uplook.Agent.Service.exe.Config" on line 0. Invalid Xml syntax.
and System event logs contain such a record:
The uplook agent service failed to start due to the following error: The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
It is necessary to remember that since version 12 release, the minimum version of Windows Installator is 3.1. (available from WinXP SP3). However, if the requirements are met and yet the problem still exists, it may suggest that the system lacks appropriate libraries.
Solution:
You need to install manually lacking ingredients on the computer:
Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
http://www.microsoft.com/downloads/en/details.aspx?familyid=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2&displaylang=en
Microsoft Visual C++ 2008 SP1 Redistributable Package for (x64)
http://www.microsoft.com/downloads/en/details.aspx?familyid=BA9257CA-337F-4B40-8C14-157CFDFFEE4E&displaylang=en
Microsoft Visual C++ 2010 Redistributable Package (x86)
https://www.microsoft.com/en-us/download/details.aspx?id=5555
Microsoft Visual C++ 2010 Redistributable Package (x64)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=bd512d9e-43c8-4655-81bf-9350143d5867