Changelog 14.0.0

Info

statlook® upgrade released on 06.03.2020

 

Added

  • Added: Service Level Agreement (Helpdesk). [Master, Server, StatlookWeb]
  • Added: Report: ‘SLA definitions’ and ‘SLA times’ (Helpdesk). [Master, Server, StatlookWeb]
  • New automation rules: ‘Add issue’, ‘Change issue’, ‘Delete issue’ (Automation, Helpdesk). [Master, Server]
  • Added: function for accepting employee breaks (Users). [Master, Server, StatlookWeb]
  • Free version of the statlook system (Limits: 3 agents, 3 users). [Master, Server]
  • Added: Organization chart view (Users). [Master, Server]

 

Changed

  • Improve performance: Loading inventory list report (Inventory). [Master]
  • Added: ‘Session breaks’ report (Users). [StatlookWeb]
  • Added: Total sum for a group of records in a time tracking report (Helpdesk). [Master]
  • Improved pie chart scaling (Users). [Master]
  • Added: Number of views of knowledge base (Helpdesk). [Master, Server, StatlookWeb]
  • Added: Blocking www pages from downloaded files / uploaded files reports (Weblook, Users). [Master]
  • New automation rules: Modify: inventory, user, and license. (Automation, Inventory, Users, Licenses). [Master, Server]
  • Response time and resolution time determined based on issue status changes and defined SLAs (Helpdesk). [Server]
  • Excluded LockApp.exe from process monitoring (Users). [Agent]
  • Header added to the print preview ‘Most Visited Websites’ report (Users). [Master]
  • Added: function to change additional attributes for group of items (Inventory). [Master]
  • Added: function to change colors for issue statuses (Helpdesk). [Master]
  • Added support for Microsft Edge (chromium) (Weblook) [Agent]
  • Allow edit archived issue without having to change the status to ‘Open’ (Helpdesk). [Server]
  • Added: function to change inventory parameters for group of items in ‘General’ report (Computer). [Master]
  • Added: setting profiles for inventory protocols (Inventory). [Master, Server]
  • Added: function to create calendars for companies (Helpdesk, Users). [Server, Master]
  • Auto-assign issues (Helpdesk, Automation). [Master, Server]
  • Added: function to define folders to be skipped during scanning using wildcards (eg *,%) (Software). [Agent, Master, Server]
  • Added column grouping in the ‘Windows Update’ report (Computers). [Master]
  • Added: New types of inventory: Plotter + Large-format multifunction device (Inventory). [Server]
  • Improved automatic refreshing issue report (Helpdesk). [Master]
  • Added: ‘Longest session breaks’ widget (Users). [StatlookWeb]
  • Changed: Fields required for data sets and processing activities (Gdpr). [StatlookWeb, Server]
  • Quick add function: include license / data Set / processing activity (Licenses, Gdpr) [StatlookWeb]
  • Added: Knowledge base dashboard (Helpdesk). [StatlookWeb]
  • Added: Attachment report (Users, Inventory, License, Helpdesk). [StatlookWeb]
  • Added: Advanced text formatting for description (Helpdesk) [StatlookWeb]
  • After the first login, all items in the personnel /computer tree view are selected by default (All). [StatlookWeb]
  • Limit the number of displayed filters to one row (All). [StatlookWeb]
  • Added: function to change access for a group of issues (Helpdesk). [StatlookWeb]
  • Added: comment id in the issue editor (Helpdesk). [StatlookWeb]
  • Inventory items are not saved during previous / next navigation (Inventory). [Master]
  • Remember selected time range when changing reports (Users). [StatlookWeb]
  • Added: warning for serial number duplication (Inventory). [Master]
  • Added: function to change the parent category for an edited category (Helpdesk). [Master]
  • Renamed: the Personnel module to Users. [Master]
  • Hide PDA record on the list of suppliers (Inventory). [Master]
  • Added: ‘Active time’ column to the ‘Visited WWW’ report (Weblook). [Master, Server, StatlookWeb]
  • The default currency is sets for a new item (Inventory). [StatlookWeb]
  • Added: function to download all attachments (All). [StatlookWeb]
  • Added: progress bar when downloading attachments (All). [StatlookWeb]
  • Added: quick software uninstall function (Software). [Master, Server]
  • Enable selection of a group of grid rows using ‘Shift’ key (All). [StatlookWeb]
  • Added: function to open item card from the ‘Change history’ reports (All). [Master]
  • Added: ‘date from’, ‘date to’ columns to inventory tab page in user editor (User). [Master]
  • Added: ‘Set names’ column to General report (License). [Master, Server]
  • Improve performance: company management form (All). [Master]
  • Software pattern import ‘in the background’ (Software). [Master, Server]
  • Separation of IP addresses into columns: IPv4 and IPv6 in the ‘General’ report (Computers). [Master]
  • When archiving inventory, all assigned licenses that are not OEM are detached. (Inventory, License) [Server]
  • Improve performance: data saving for main system objects (All). [Server]
  • Added contact details in the company selection control (All). [Master]
  • Added option to automatically refresh the list of requests every 1 minute (Helpdesk). [Master, StatlookWeb]
  • Added: option to edit the rating for build-in application / web categories at company level (User). [Master]
  • Simple filter – Added check all / uncheck all (Inventory). [Master]
  • Date of purchase of the inventory based on the date of purchase (Inventory). [StatlookWeb]
  • Improved record search in selection controls – Changing the filter ‘starts with’ to ‘contains’ (All). [Master]
  • User monitoring – Mouse and scroll movements are included in the activity (Users). [Agent]
  • Added: column ‘Account status’ to the ‘General’ report (Users). [Master, Server, StatlookWeb]
  • Managing scan results form – Improving the UI (Computers, Software). [Master]
  • Added: column ‘Priority’ to ‘History of potential security breaches’ report (Gdpr). [StatlookWeb]
  • Added: option to force update software patterns database (Software). [Master, Server]
  • Added: option to copy data from the ‘Recently logged users’ form (Users). [Master]
  • Added: auto-complete a comment based on a template (Helpdesk). [Master, Server, StatlookWeb]
  • Added: option to include the ID field in macro display name (Inventory, Computers, Licenses, Users). [Master, Server]
  • Improved company logo scaling on report (All). [Master]
  • Added: list of recently viewed issues (Helpdesk). [Master, Server, StatlookWeb]
  • Added: function to manage issue tags (Helpdesk). [Master, Server, StatlookWeb]
  • Added: numerical value of the record for priority and importance (Helpdesk). [Master, Server, StatlookWeb]
  • Personnel import from AD – Added ‘City’ attribute (Users). [Server]
  • Improve performance: global search (All). [Master]
  • Added: function to use drag & drop for attachments (All). [Master]
  • Added: Date of employment (Users). [Master, Server, StatlookWeb]

 

Fixed

  • Fixed: missing user on issue reporter list (Helpdesk) [Server]
  • Fixed: ‘The INSERT statement conflicted with the FOREIGN KEY constraint FK_hlpIssueComment_ucoUser_IdUserUpdated’ (Helpdesk). [Server]
  • Fixed: cannot delete user from the personnel tree, if group selected (Users). [Master]
  • Fixed: inventory is not removed from the user’s equipment after change inventory main user (Users, Inventory). [Server]
  • Fixed: application inactivity time was added to session breaks in the uplook Assistant (Users). [Agent]
  • Fixed: Incorrect colors for priorities and importance (Helpdesk). [StatlookWeb]
  • Fixed: can’t remove category filter (Helpdesk). [StatlookWeb]
  • Fixed: ‘Agent information’ report was not available if there was no item of equipment in the database (Computers). [Master]
  • Fixed: ‘You do not have permission to perform this operation’ when trying to add an attachment to a non-administrator account (All). [Server]
  • Fixed: missing monitoring data, if the computer restart process was interrupted (Users). [Agent]
  • Fixed: incorrect entries in the inventory history for main user change (Users, Inventory). [Server]
  • Fixed: new issue was marked as a modified issue (Helpdesk). [Agent]
  • Fixed: missing knowledge base entries (Helpdesk). [Master]
  • Fixed: uplook Assistant display knowledge base notifications (Helpdesk). [Agent]
  • Fixed: missing user in which context the software was installed (Software). [Agent]
  • Fixed: missing category in the time tracking report (Helpdesk). [Master]
  • Fixed: incorrect session time in the bizlook report (Users). [Server]
  • Fixed: ‘LoadScheduledTasks() – Error while executing Hardware.CheckTasks()’ (Scriptlook). [Server]
  • Fixed: archived issue was marked as an open issue (Helpdesk). [Agent]
  • Fixed: No data in the reports after selecting the computer / user from the list: ‘Last logged ‘ (Computers, Users). [Master]
  • Fixed: columns layout in the report of the issue list was not saved (Helpdesk). [Master]
  • Fixed: ‘Null value in column FirstName / LastName violates not-null constraint’ (Users). [Server]
  • Fixed: refresh the user list after creating a new user record (Users). [StatlookWeb]
  • Fixed: Logged users form – The user login time was in UTC (All). [Server]
  • Fixed: licenses can be assigned to inventory types that do not support license (Inventory). [StatlookWeb]
  • Fixed: author of the note was not always visible (All). [StatlookWeb]
  • Fixed: ‘Recently added licenses’ widget: ‘The given key was not present in the dictionary’ (License). [Server]
  • Fixed: ‘Inventory number’? ‘ is already in use. ‘ (Inventory). [Server]


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